In case of necessity, you can exchange or return the product purchased from the ere.clothing online store no later than 14 calendar days from the moment of its receipt*.
Exchange and return of the product are possible if its original condition, factory labels, tags, consumer properties, as well as the document confirming the purchase of the specified product, are preserved.
Used goods are not subject to exchange or return.
1. Fill out the exchange/return form.
2. Place the items in the original packaging in which you received them.
3. Put the completed return form on top.
4. Send the package via “Nova Poshta” courier service at your own expense to the following address:
5. Contact us via messenger (Viber, Telegram, Instagram), indicating the order number and tracking number for the shipment.
6. After approving the return, we will transfer the funds to your card or bank account within a period of up to 10 banking days (you need to provide complete details for the money transfer in the return form). Please note that the refund process depends on the speed of transaction processing by your bank and may take up to 30 banking days.
7. After approving the exchange, we will create a new order and arrange the shipment.
The approval of the exchange or return takes up to 4 business days from the moment the returned goods are received at the warehouse.